Call for Papers

Special Issue on : "Development and progress of customer behavior across multidisciplinary fields of the computer technology"

Lead Editor :

Chin-Hsien Hsu
Chin-Yi University of Technology, Taiwan

Ching-Tang Wang
National Taiwan university of sport, Taiwan

Guest Editors :

Tsung-Yu Chon
National Chin-Yi University of Technology, TAIWAN

Yao-Hsu Tsai
Chung Hua University, Taiwan

Shane Keng
Dorset College, Vancouver, Canada

Chun-I Philip Chen
California State University, USA

Computer technology plays an important role in the hospitality, cultural creative and leisure industry. Both customers and businesses can benefit from advances in communication, reservations and guest services systems. Information allows continuous communication and streamlines the customer experience, from reservation to checkout. The Internet has a powerful impact on hospitality, cultural creative and tourism. For many customers begins with first visit to the website, when they sees photos and gets a sense of what to expect. In the hospitality, cultural creative and tourism business, effective use of the Internet technologies can improve revenue.

They use computer systems to stay connected. Computer systems allow communication between branches and locations which makes it easier to streamline reservations and cross-company policies. They are also used internally to keep all of the staff on the same page and make it easier to access information that can improve the guest experience: guest preferences, housekeeping information and reservation details can all be kept on a single system.

Many travelers take some form of mobile communication device with them on the road, whether it is a tablet computer or a mobile phone. To keep customers advised of changes many tourism and hospitality businesses use mobile communication; they send delay notices, offer deals and sponsor location-based advertising. Depending on the type of business the communication might happen through emails, text messaging or GPS tagging, for example.

Subject Coverage

The special issue relates topics of computer science with hospitality, cultural creative and tourism activities, it is desired that the accepted papers would be published in the special issue of your journal. Examples of possible topics include, but are not limited to:

Current and future trend of information’s cultural creative and tourism activities, marketing management and consumer behavior, service quality, information management, strategic management, sustainable management that relate to the industry of hospitality.

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