June 2024, Volume 11, Number 2
Text-Based Detection of On-Hold Scripts in Contact Center Calls
Dmitrii Galimzianov and Viacheslav Vyshegorodtsev, DeepSound.AI, Kazakhstan
Leveraging Machine Learning to Enhance Information Exploration
Nikhil Ghadge, Software Architect, Workforce Identity Cloud, Okta.Inc
March 2024, Volume 11, Number 1
Thelxinoë: Recognizing Human Emotions Using Pupillometry and Machine Learning
Darlene Barker1 and Haim Levkowitz2, 1Rivier University, USA, 2University of Massachusetts, USA