Values Orientation in Business Through Service Innovation: A Conceptual Framework  [Pdf] 
Muhammad Sayem, University of Canberra, Australia

Attitudes of customers towards the financial institutions-A comparison between private commercial banks and nationalized commercial banks in Bangladesh with implications of Fishbein model  [Pdf] 
SandipSarker, TarunKanti Bose and Arifuzzaman Khan, Khulna University, Bangladesh

Mitigating the Bullwhip Effect with eWord of Mouth: eBusiness Intelligence Perspective  [Pdf] 
Mohammed AlSudairi¹, T. G. Vasista¹, A. M. Zamil¹ and R. S. Algharabat², ¹King Saud University, Saudi Arabia and ²University of Jordan, Saudi Arabia

Customer Satisfaction of Greek Mobile Phone Services  [Pdf] 
Stergios Vranakis, Prodromos Chatzoglou and Apostolos Mpaloukas, Democritus University of Thrace, Greece

Managing Green Supply Chain: Initiatives and Outcomes  [Pdf] 
P.Lakshmi and S.Visalakshmi, National Institute of Technology, India

The Wine Distribution System In The Dominican Republic: A Qualitative Approach  [Pdf] 
Olga Murova, Natalia Velikova and Tim H. Dodd, Texas Tech University, USA

Labeling Customers Using Discovered Knowledge Case Study: Automobile Insurance Industry  [Pdf] 
SARAH AZADMANESH and MOHAMMAD J. TAROKH, K.N.Toosi University, Iran

Exploring the fourth wave of supermarket evolution: concepts of value and complexity in Africa  [Pdf] 
Edward A.N. Dakora, Cape Peninsula University of Technology, South Africa

"Critical Evaluation, Analysis and Suggestions for Improvement of the Value Chain- A Case Study onZappos.com"  [Pdf] 
Tarun Kanti Bose, Khulna University, Bangladesh

Monte Carlo Simulation Based Performance Analysis of Supply Chains  [Pdf] 
Gabor Belvardi¹, Andras Kiraly², Tamas Varga², Zoltan Gyozsan³ and Janos Abonyi², ¹IBS Consulting Ltd, Hungary, ²University of Pannonia, Hungary and ³EON Business Services Ltd., Hungary

Application of Fishbone Analysis for Evaluating Supply Chain and Business Process- A Case Study on the ST James Hospital  [Pdf] 
Tarun Kanti Bose, Khulna University, Bangladesh

Green Supply Chain Management: A Review and Research Direction  [Pdf] 
Noor Aslinda Abu Seman, Norhayati Zakuan, Ahmad Jusoh and Mohd Shoki Md Arif, Universiti Teknologi Malaysia